Privacy Policy

Last Updated: December 19, 2025

At LiftRight Rosemead Towing, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and how we keep it safe.

Information We Collect

When you use our services, we may collect the following information:

Personal Information

• Your name and contact information (phone number, email address)
• Your location when you request service
• Vehicle information (make, model, year, license plate)
• Payment information (credit card details, billing address)
• Insurance information if applicable

Service Information

• Details about the service you requested
• Date, time, and location of service
• Photos of your vehicle before and after towing
• Communication records with our team

How We Use Your Information

We use the information we collect to:

• Provide towing and roadside assistance services
• Process your payments and send receipts
• Communicate with you about your service request
• Improve our services and customer experience
• Send you important updates about your service
• Comply with legal requirements and insurance claims
• Prevent fraud and protect our business

How We Protect Your Information

We take the security of your personal information seriously. We use industry-standard security measures to protect your data, including:

• Secure payment processing through encrypted connections
• Limited access to personal information by authorized staff only
• Regular security reviews and updates
• Secure storage of physical and digital records

While we do everything we can to protect your information, no method of transmission over the internet is completely secure. We cannot guarantee absolute security but we continuously work to maintain the highest standards.

Information Sharing

We do not sell your personal information to third parties. We may share your information only in these situations:

• With insurance companies when processing claims
• With law enforcement if legally required
• With payment processors to complete transactions
• With service partners who help us operate our business (all bound by confidentiality agreements)
• When you give us explicit permission to share your information

Cookies and Website Data

Our website may use cookies and similar technologies to improve your browsing experience. Cookies help us understand how you use our website and remember your preferences. You can control cookie settings through your browser, but disabling cookies may affect some website features.

Your Rights

You have the right to:

• Access the personal information we have about you
• Request corrections to inaccurate information
• Ask us to delete your information (subject to legal requirements)
• Opt out of marketing communications
• Ask questions about how we use your information

To exercise any of these rights, please contact us using the information below.

Data Retention

We keep your personal information only as long as necessary to provide our services and comply with legal obligations. Service records are typically maintained for several years for insurance and legal purposes. After that time, we securely delete or anonymize your information.

Children's Privacy

Our services are not directed to children under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately so we can delete it.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will update the date at the top of this page. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us: